Get in Touch
We are a small team and we take every message personally. Whether you have a question, a concern, or just want to share feedback — we would love to hear from you.
Email Us
The best way to reach us
Send us an email describing your question or request and we will get back to you. We aim to reply within 24 hours on working days.
What to include in your email
- Your name and the email address associated with your account (if applicable)
- A brief description of your question or issue
- For billing queries: any relevant payment reference or date
Topics We Can Help With
Creating a memorial
Questions about the creation process, media uploads, or privacy settings.
Billing & payments
Receipts, refund requests, or questions about a charge.
Technical issues
Something not working as expected? Let us know and we will look into it.
Account access
Trouble signing in, or need to update your account details.
Privacy concerns
Questions about how your data is handled, or requests to remove content.
Feedback & suggestions
We genuinely welcome ideas on how we can improve the platform.
Response Times
We are a small team. We do our best, but during busy periods responses may take a little longer.
Common Questions
Many questions are answered in our help centre — it is worth checking before sending us an email.
Visit Help CentreGrief Support Resources
The Memorial Garden is not a crisis service. If you or someone you know needs immediate emotional support, please reach out to one of these organisations:
- Samaritans — 116 123
Free, 24/7 confidential support (UK)
- Cruse Bereavement Care — 0808 808 1677
Specialist grief support
- NHS Bereavement Support
Free resources and helplines
We Are Here for You
Behind every memorial is a story worth telling. If we can help you tell it, please do not hesitate to reach out.